Shipping policy

Shipping Policy

Thank you for shopping with SimplyYours. This policy explains how and when your order will arrive.

Where We Ship

We currently ship to all 50 U.S. states, including APO/FPO/DPO military addresses. We do not ship to P.O. boxes for large items.

Order Processing Time

All orders are processed within 1–3 business days (Monday–Friday, excluding U.S. federal holidays) after payment is confirmed. Orders placed after 12:00 PM EST, on weekends, or on holidays are processed the next business day. During peak seasons (Black Friday, Cyber Monday and the December holidays), processing may take 1–2 extra business days.

Shipping Rates & Delivery Estimates

Shipping charges are calculated at checkout based on the total weight of your order:

Free Standard Shipping (orders up to 2 kg / 4.4 lb): FREE, delivered in 7–15 business days
Standard Shipping (orders 2–5 kg / 4.4–11 lb): $9.99, delivered in 7–15 business days
Large Item Shipping (orders over 5 kg / 11 lb): $29.99, delivered in 10–20 business days

Delivery estimates begin once your order has been shipped, not from the date of purchase. Items marked "Ships from US Warehouse" typically arrive in 3–7 business days.

Multiple Packages

Our products ship from different fulfillment centers. If you order more than one item, your order may arrive in separate packages on different days. You will receive tracking for each package.

Order Tracking

Once your order ships, you will receive a shipping confirmation email with a tracking number. Please allow 2–5 business days for tracking information to update. If you have not received tracking within 5 business days of placing your order, please contact us.

Customs, Duties & Taxes

Orders shipped within the United States are delivered with duties prepaid. You will not be asked to pay any additional customs or import fees upon delivery. Applicable sales tax, if any, is shown at checkout.

Shipping Address

Please make sure your shipping address is complete and correct. We are not responsible for orders delivered to an incorrect or incomplete address provided at checkout. If you need to change your address, email us within 12 hours of placing your order. Once an order has shipped, we cannot change the address.

Delayed, Lost or Stolen Packages

Delivery times are estimates and may be affected by carrier delays, weather or high holiday volume. If your order has not arrived within 25 business days of shipping, please contact us and we will send a replacement or issue a full refund.

If tracking shows your package as delivered but you cannot find it, please check with neighbors and your local post office, and wait 48 hours, as carriers sometimes mark packages delivered early. If it still has not arrived, contact us within 7 days of the delivery date and we will work with the carrier to resolve it.

Damaged or Incorrect Items

If your item arrives damaged or you receive the wrong item, email us within 7 days of delivery with your order number and photos of the item and packaging. We will send a replacement or a full refund at no extra cost to you.

Undeliverable Packages

If a package is returned to us because of an incorrect address or failed delivery attempts, we will contact you to arrange reshipment. Additional shipping charges may apply.