SHIPPING POLICY

 

1. Introduction

This Shipping Policy outlines the terms and conditions governing the delivery and shipment of products purchased through Simpyyour

By placing an order through our website, customers agree to the shipping terms outlined below.

2. Shipping Coverage

We currently offer shipping to:

• Pakistan

• All over the world

Shipping availability may vary depending on the product, destination, and courier service.

3. Order Processing

Orders are generally processed within [1–3] business days after successful payment confirmation.

Orders placed on weekends or public holidays will be processed on the next business day.

Customers will receive an order confirmation after placing an order. A shipping confirmation and tracking details will be provided once the order has been dispatched.

4. Delivery Time

Estimated delivery timelines are:

Delivery Area	Estimated Delivery Time
Major Cities	2–4 Business Days
Other Areas	4–7 Business Days
Remote Areas	5–10 Business Days

Delivery timelines are estimates and may vary due to weather conditions, public holidays, courier delays, incorrect addresses, or other circumstances beyond our control.

5. Shipping Charges

Shipping charges will be calculated and displayed at checkout before the customer completes the order.

We may offer:

• Standard shipping

• Express shipping

• Free shipping promotions

• Cash on Delivery, where applicable

Shipping charges may vary based on order value, package weight, delivery location, and selected delivery method.

6. Order Tracking

Once an order has been dispatched, customers may receive a tracking number through email, SMS, WhatsApp, or their registered account.

Customers can use the tracking number to monitor the status of their shipment through the relevant courier service.

7. Cash on Delivery

Where Cash on Delivery (COD) is available, customers are required to pay the full order amount to the courier representative at the time of delivery.

The company reserves the right to restrict or discontinue COD availability for certain locations, products, or customers.

8. Incorrect or Incomplete Delivery Address

Customers are responsible for providing an accurate and complete delivery address, including:

• Name

• Phone number

• House/Office number

• Street/Area

• City

• Postal code, where applicable

If an order is returned because of an incorrect, incomplete, or unreachable delivery address, additional shipping charges may apply for re-delivery.

9. Delayed Deliveries

While we make every reasonable effort to deliver orders within the estimated timeframe, delays may occur due to:

• Courier operational issues

• Weather conditions

• Public holidays

• Natural disasters

• Road closures

• Security situations

• Incorrect customer information

• High order volumes

• Other circumstances beyond our reasonable control

Such delays will not automatically qualify the customer for a refund or compensation.

10. Damaged Packages

Customers are advised to inspect the package upon delivery.

If a package appears visibly damaged, customers should:

1. Inform the courier representative immediately.

2. Take photographs/videos of the package before opening it.

3. Contact [Company/Customer Support Email/Phone] within [24/48] hours.

4. Provide the order number and relevant photographs/videos.

Claims may be rejected if sufficient evidence is not provided within the specified timeframe.

11. Missing or Lost Shipments

If a shipment is marked as delivered but has not been received, the customer should contact us within [24–48] hours.

We will coordinate with the relevant courier service to investigate the shipment.

Where a shipment is officially confirmed as lost by the courier, the company will determine the appropriate resolution in accordance with its Refund and Replacement Policy.

12. Failed Delivery Attempts

If the courier is unable to deliver an order because the customer is unavailable, unreachable, or refuses to receive the shipment, the courier may make additional delivery attempts or return the package to us.

Any additional delivery charges resulting from repeated failed delivery attempts may be charged to the customer.

13. International Shipping

For international orders, customers may be responsible for applicable:

• Customs duties

• Import taxes

• Clearance charges

• Local government fees

• Other destination-country charges

These charges are not included in the product price unless specifically stated.

The customer is responsible for complying with the import regulations applicable in their country.

14. Restricted Products and Locations

Certain products may not be eligible for delivery to specific locations due to applicable laws, courier restrictions, customs regulations, or company policies.

We reserve the right to cancel or refuse an order where delivery is not legally or operationally possible.

15. Shipping and Refunds

Shipping charges are generally non-refundable unless the order was cancelled or returned due to an error attributable to [Company Name].

For further information, customers should refer to our Return & Refund Policy.

16. Contact Us

For questions regarding shipping or delivery, please contact us:

Company: simplyyours
Email: ahassansiddiqui24@gmail.com
Phone: +923342229626
WhatsApp: +923342229626
Business Hours: 24X7

We reserve the right to update or modify this Shipping Policy at any time. Any changes will become effective once the revised policy is published on our website.